So, I waltz in, Wells Fargo check and B of A deposit slip in hand. A Smiling Blonde Woman (SBW) approaches me with a gigantic smile worthy of a Miss America crown.
SBW: Hi, welcome to Bank of America! And what can we do for you today??
Me: Um, I need to make a deposit.
SBW: Oh, is it into your B of A account?
Me: Um, no. I don't bank with B of A, it's my rent.
SBW: Oh.
Me: Nope.
SBW: (No longer smiling, but still blonde)
Me: (head bowed slightly in shame)
Stand, stand, stand.
(Enter New Smiling Blonde Woman (NSBW) approaching me with a clipboard clutched to her breast)
NSBW: Hello-o, and what can we do for you today?
Me: Um, I need to make a deposit.
NSBW: OH, is it into your B of A account?
Me: Um, I've already been through this once over there (gesturing to SBW who is accosting another victim, I mean greeting another customer)
NSBW: But, don't you HAVE a Bank of America perfect wonderful amazing checking account?
Me:
NSBW: Oh. (She is not quite sure what to do with this information)
It's my turn, finally!!! The Teller turns a 100-watt smile on me and says
T: Well, good MORning, and welcome to Bank of AMERica! How can I HELP you?
Me (thinking): For all that is good and holy, please deposit this check so I can get out of this place!!!
Me (saying): (nothing, just pushing the paperwork across the counter)
T: Well, have just the VERY BEST day, Mrs. Wood and PLEASE let us know if we can EVER earn your business here at BANK of AMERica!
I run out as fast as humanly possible.
I know it's good business to be helpful and friendly, but as a SOUTHERNER, for heaven's sake...I beg of you. Stop. Being. So. Nice. To. Me. I may make a sign for my next visit.
Can't they just have one little bitty drivethrough??? :(
4 comments:
That's very sad. Probably a case of brain washing. Or corporate desperation which has been successfully shifted to the lowest paid denominator. It's not really possible to be too nice, you know. But when you try to use niceness to accomplish anything at all, that's a problem! Never mind using niceness to solve a problem like, "we need 3 million new accounts by June 1st".
Careful STQ, we own some BofA stock. Their niceties are helping to put our 2 little cherubs through school. But, a bank with no drivethru? That's it. We're selling. - Divine Hubby.
I got the same thing at a Chase bank down here when I went to withdraw the remainder of my unemployment benefits. You know what shut them up faster than anything? I'm with a credit union. They just can't beat the credit union on so many levels.
I despise B of A as much as I despise Walmart...and that's a lot! :~0
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